Frequently Asked Questions
If you are receiving an error message when trying to verify your details, an order may have already been placed for the verification info you supplied. You can view your order progress on your account. Alternatively, there may be an issue with your information on the system. In this instance, please contact the administrator of your program.
Once your order is complete, you will receive your test via UPS express shipping within 48 hours. This test includes a free express UPS shipping service to deliver the sample to our laboratory for processing. Once your sample reaches the lab you will typically receive your results within 24-72 hours.
Activating the test connects you to the unique alphanumeric barcode within your LetsGetChecked test kit. The laboratory cannot process your sample if the test kit is not activated and linked to you.
This test requires a self collected low nasal swab. This is an easy to follow and gentle process, no different to using a cotton swab to clean the inside of your nose.
We aim to deliver your results to your secure online account within 24-72 hours after lab receipt. Due to the current global circumstances, minor delays may occur in some cases. We are making every effort to ensure that results are delivered on time.
Once your results have been processed by the lab, they will be released to your secure online account. An official lab report will be made available once your sample has been processed, to serve as proof of your result.
This report will contain the details of the test performed, including:
- Infectious disease tested
- Testing date
- Results Summary
- Test provider
If you receive a positive result you should remain in self-isolation, and inform your healthcare provider of your result. You should follow the guidance provided by the Centers for Disease Control and Prevention (CDC).
If you develop emergency warning signs for COVID - 19 get medical attention immediately.Emergency warning signs include*:
- Difficulty breathing or shortness of breath
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
* This list is not all inclusive.Please consult your medical provider for any other symptoms that are severe or concerning.
LetsGetChecked has a team of physicians who will review your order and results. Our nursing team is on standby throughout the testing process and, if you test positive, you will receive a call to discuss your results and treatment options.
Keeping your personal data secure is important to us. We use appropriate technical and organizational measures to ensure security and confidentiality of your information, and only share your information where required to deliver our products and services or where we have a legal basis to do so. All samples are disposed of following analysis.
Your samples are processed in the same labs used by primary care providers, hospitals and government schemes.
LetsGetChecked laboratories are CLIA approved and CAP-accredited, which are the highest levels of accreditation.
No, this PCR test will not indicate immunity or detect antibodies. The PCR test is used to diagnose people who are currently sick with COVID-19.
Your samples are processed in the same labs used by primary care providers, hospitals and government schemes. LetsGetChecked laboratories are CLIA approved and CAP-accredited, which are the highest levels of accreditation.