At-Home Coronavirus Test (COVID-19) for American Airlines Passengers

Welcome American Airlines passenger! This is the place to order and learn about your at-home coronavirus (COVID-19) test for your upcoming travel. Thank you for choosing American Airlines and LetsGetChecked.

American Airlines logo LetsGetChecked logo
Woman opening a AT-Home COVID-19 kit for American Airlines Passengers

How to get tested from home

Please read detailed steps below
Information Icon

Please ensure to check aa.com for any travel requirements that are specific to your destination.

Minors aged four years and younger do NOT need to take this pre-travel test.

How It Works

1

Order your kit online

You should receive your test within 24-48 hours. If your flight is due to depart within 48 hours, do not order a test.

Instead, you can see other testing options at aa.com.

Coronavirus test kit contents
2

Schedule a UPS pickup for your kit

Before you activate your kit, schedule a UPS pickup for your sample(s). This can be done online or over the phone by calling 1-800-742-5877.

Samples collected on a Monday to Saturday should be returned via UPS on the same day.

Please note that the UPS pickup service does not operate on a Sunday. If you collect your sample on a Sunday, please arrange a UPS pickup for your test on Monday.

Woman calling UPS
3

Activate your test

You will complete a quick and easy activation step on LetsGetChecked.com, where we will ask you a few health-related questions. Your test will then be activated.

Screenshot of our questionaire
4

Observation call

Some destinations will require you to join an observation call with a LetsGetChecked care professional to confirm your identity and observe your sample collection. Please check aa.com for destination requirements.

If you or somebody you are travelling with require an observation call, we will assist you in setting this up. Do not collect your sample until you are on the observation call.

Doctor on phone screen
5

Easy sample collection

Self-collect your lower nasal sample from home following the instructions provided. This is an easy to follow process, no different to using a cotton swab to clean the inside of your nose.

Please collect and return your sample as soon as possible (within the required time frame for your destination, see aa.com for more details on this) to allow adequate time for sample processing.

Lower nasal swab diagram

Our test

Easy at home collection

Upper nasal swab diagram

Other tests

More invasive & uncomfortable

6

Return the sample for testing

Using the prepaid UPS label provided in your kit, package the test for your pre-arranged pickup by UPS. Samples collected on a Monday to Saturday should be returned via UPS on the same day. If you collect your sample on a Sunday, please schedule a UPS pickup for your kit on Monday.

Screenshot of a SMS notification of results arriving in the lab
7

Results

We aim to have the results on your secure online account within 48 hours of arriving in the lab. We will make every effort to make sure that your result is available to you within this time frame.

Downloadable report and screenshot of Coronavirus test results

Frequently Asked Questions

Here are some questions we usually get about our Coronavirus Test (COVID-19). If you would like yours answered, please contact us.

Once your order is complete, you will receive your test via UPS express delivery within 24-48 hours. This test includes a free express UPS shipping service to deliver the sample to our laboratory for processing. Once your sample reaches the lab you will typically receive your results within 24-48 hours.

Activating the test connects you to the unique alphanumeric barcode within your LetsGetChecked test kit. The laboratory cannot process your sample if the test kit is not activated and linked to you.

This test requires a self-collected lower nasal swab. This is an easy to follow and gentle process, no different to using a cotton swab to clean the inside of your nose.

These include reverse-transcription polymerase chain reaction (RT-PCR) or transcription-mediated amplification (TMA) tests, gold-standard diagnostic tests for COVID-19.

These tests work by amplifying the amount of genetic material of the SARS-CoV-2 virus so that it can be detected and analyzed by our team of clinical scientists within our CLIA-certified labs.

We aim to deliver your results to your secure online account within 24-48 hours after lab receipt.We are making every effort to ensure that results are delivered on time.

Once your results have been processed by the lab, they will be released to your secure online account. An official lab report will be made available once your sample has been processed, to serve as proof of your result.

This report will contain the details of the test performed, including:

  • Infectious disease tested
  • Testing date
  • Results Summary
  • Test provider

We have a team of physicians who will review the order and results of the test you have ordered for your employees or members. Our nursing team is on standby throughout the testing process to provide timely guidance around containment and care.

Keeping your personal data secure is important to us. We use appropriate technical and organizational measures to ensure security and confidentiality of your information, and only share your information where required to deliver our products and services or where we have a legal basis to do so. All samples are disposed of following analysis.

The samples you order for your employees or members are processed in the same labs used by primary care providers, hospitals, and government schemes.

Our laboratories are CPA approved and ISO accredited, which are the highest levels of accreditation.

Test kits are manufactured within our ISO 13485 accredited facility, the highest level of accreditation for medical devices.

No, this PCR test will not indicate immunity or detect antibodies. The PCR test is used to diagnose people who are currently sick with COVID-19.

Your samples are processed in the same labs used by primary care providers, hospitals and government schemes. LetsGetChecked laboratories are CLIA approved and CAP-accredited, which are the highest levels of accreditation.