First, you’ll need to download the free LetsGetChecked app and complete a short health assessment to tell the clinical team what you need help with. If you’re new to LetsGetChecked, we’ll ask you to fill out your personal health record with a few additional details like date of birth, medications, and allergies. Once you make your payment, we’ll send your details to our clinical team for review. The healthcare provider will message you via our secure messaging platform if they need more details. When the healthcare provider has prepared your assessment summary, we’ll send you an email to let you know it’s available in your LetsGetChecked app. Your summary will contain the healthcare provider's notes and a personalized treatment plan, such as a prescription for medication or an at-home test.

The cost of a virtual consultation is $49. This price includes the healthcare provider's review, assessment summary, and personalized treatment plan. Each virtual consultation covers the review, assessment, and treatment plan for one condition only.

Our clinicians can help with many common issues, however, there are certain conditions that are not appropriate for virtual consultations. We want to ensure you get the care you need. In some cases, we may recommend seeking in-person care with your primary care provider or at an Urgent Care Center or Emergency Department. The following are some conditions and situations for which we do not currently provide care: - Anyone under the age of 18 - Emergency or critical physical or mental health issues (including but not limited to life-threatening health conditions, conditions requiring urgent intervention or care, risk of harm to self or others, active psychosis, and substance misuse or detox) - please call the emergency services or go straight to your nearest emergency department - Psychiatric conditions including but not limited to schizophrenia and bipolar affective disorder - Neurodevelopmental conditions such as ADHD and ADD Please note that this list is not exhaustive. The healthcare provider may feel that your care needs would be best met with in-person care or referral to a specialist.

The healthcare provider will typically review your information and respond within 24 hours if you submit your assessment during business hours Monday to Friday. If you submit your assessment over the weekend or on public holidays, healthcare providers will respond once business hours resume as normal. Providers will respond to all health assessments within 3 days.

If your condition gets worse or if you are experiencing an emergency, please call the emergency services or go to your nearest emergency department. LetsGetChecked consultations are not suitable for urgent or emergency situations.

After reviewing your health assessment and personal health record, the healthcare provider will prepare a plain-language assessment summary and a personalized treatment plan. This summary will be available for you to download for your personal records or to share with other healthcare providers. If the treatment plan involves a prescription, depending on the state in which you reside, the prescription order will be sent to a retail pharmacy of your choice. The cost of medication is not covered by the cost of the consultation. If the treatment plan involves an at-home test, you will be able to purchase this test through your LetsGetChecked app. Check the ‘When to Test’ section on our website for more information about your specific test.

If the healthcare provider recommends prescription medication as part of your treatment plan, depending on the state in which you reside, the prescription order will be sent to you by mail. The cost of medication is not covered in the cost of the consultation.

All prescriptions are at the discretion of the healthcare provider. Please note that not all consultations result in a prescription, as this is decided by the healthcare provider on a case-by-case basis as to whether it is clinically necessary and appropriate. Antibiotics are not guaranteed following a consultation. To ensure your safety, there are a number of medications that LetsGetChecked will not provide a prescription for. These include: Hormonal replacement Narcotic pain medication DEA-controlled medications (including, but not limited to, ADHD stimulant medications and anti-anxiety benzodiazepines) Detox medications (e.g., Suboxone, Methadone) Medications intended for intramuscular injections Medications that require regular lab work and monitoring outside the scope of our lab Medications to induce sleep Medicinal marijuana Please note, the above list is not exhaustive and all prescriptions are at the discretion of the healthcare provider.

You will receive a secure message on yourLetsGetChecked App dashboard and an email to notify you that your provider has messaged you.  

To view your message, simply sign into your account using the LetsGetChecked App and click the message icon in the top right corner of your dashboard home screen.

Keeping your personal data secure is important to us. We use appropriate technical and organizational measures to ensure the security and confidentiality of your information, and only share your information where required to deliver our products and services or where we have a legal basis to do so. All samples are disposed of after analysis, and we comply with applicable privacy and security laws and standards, such as HIPAA and the EU GDPR. For further information about our privacy and security practices, please see our privacy policy and terms of use, or contact our Data Protection Officer at dpo@letsgetchecked.com.

We don't accept insurance at this time. We accept many Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) cards. They can be used in the same way that a debit or credit card would be used at checkout. Since LetsGetChecked is not currently an in-network provider, prescriptions issued by LetsGetChecked may not be covered by your plan. If you have concerns about prescription drug coverage or device coverage, please make your healthcare provider aware of this during your virtual consultation. Please consult with your health insurance carrier for additional details on your specific plan coverage and/or reimbursement rules.

At present, LetsGetChecked offers virtual consultations in the following states: Abalama, Alaska, Arkansas, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Indiana, Iowa, Louisiana, Maine, Maryland, Massachusetts, Michigan, Montana, Nebraska, Nevada, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregan, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming. At present, LetsGetChecked does not offer consultations to individuals outside the above-listed states, or who are traveling or residing outside the US.